Problem Solving

I’ve always enjoyed problem solving. It’s surely one of life’s most important skills. However, I’ve often felt blocked by others when I set out to solve a problem that includes someone else, and this brief piece by Seth Godin may have just helped me see why.

Godin makes a distinction between a problem (implying a solution(s)) and a situation, something outside our power to change.

He points out the first step in solving a problem is to agree a problem exists.

Whoops!

I learned as a child to be deeply self-reliant and as independent as possible. More often than not, asking for help or understanding made whatever situation I was struggling with much, much worse. So I learned not to. I don’t deny problems to myself, but I don’t share them readily, either. Being honest about what’s not working makes us vulnerable. It means we have to come out of hiding. It’s risky. I don’t want to be that direct and clear about my experience, because it feels disempowering and dangerous.

Learning curves are messy, and as I’ve worked on being more connected with others, I’ve gradually risked sharing problems involving others.

Sometimes I’ve received support and understanding, along with good advice and questions to help me better define whatever I’m dealing with.

Sometimes I’ve felt shut down and silenced.

I’ve never started with an objective discussion in which I clearly state the nature of my problem and ask for another point of view. Is it a problem for anyone else in the picture, or is it a situation? Do others involved feel it’s a problem worth solving? Can we agree to move forward together to seek a solution, even if there’s no easy or certain one right now?

I leap directly to problem solving before I’ve had any agreement that anyone else experiences a problem. I change my behavior, come up with strategies, and start tackling the problem. When my problem-solving strategies cause friction with others, I’m hurt and angry. This is a problem, right? I’m trying to solve my problem. I’m not asking you to solve it, I’m solving it. Why can’t you let me take care of my needs?

It would work if we all lived in bubbles instead of a web of interconnection, but inevitably, if I change my behavior, those connected to me are affected. And we don’t like it when people rock our boats, especially if we don’t believe in the problem they’re trying to manage.

Like, say, coping with a global health crisis. The last three years have been a marvelous illustration of what happens when people disagree about problems and solutions (or at least mitigations). Chaos. Undermining. Disinformation. Division. Even violence.

When we can’t find validation for our feeling of urgency around a problem, then what?

I can’t answer for anyone else, but I set out to ease or solve the problem with solutions I have the power to implement. Sometimes they’re small tweaks. Sometimes they’re extreme, scorched-earth, desperate choices because I saw no other way.

Sometimes my problem is someone else’s convenience, pleasure, or deliberate choice.

Sometimes, and this is worth mentioning loudly, I tackle problems not belonging to me. I do it out of good intentions, with a desire to strengthen connection, but it rarely works out well. The problems of others are not mine to solve. It’s hard for me to understand mild bitching is not a plea for assistance in solving a problem. This is an area in which I continue to work on healthy boundaries.

Refusing to help, stalling, or obstructing problem-solving doesn’t stop me from going forward with solutions to my own challenges. It simply sends me underground, which is where I work most comfortably anyway.

Another block to solving problems: The Status Quo. Good old SQ.

If, and it’s a big if, we can agree on the problem, the SQ will immediately spring to life and block every attempt to make different choices. The SQ is comfortable. It knows what to expect. It understands how current systems and dynamics work. If something changes, the problem might become worse. It might multiply into several other problems. Change is hard. It might cost too much money. We don’t have time and energy for it right now. We’re not focused. We’ll forget. We’re too distracted. It’s not that big a problem, after all. In fact, why are you making such a fuss over nothing? Are you tired? Or sick? Or about to get your period? Are you in menopause? Are you having a bad day, sweetheart? Why don’t you relax and have a drink? Or a pint of ice cream? Or a pill? Or a cigarette? You’ll feel better then.

Don’t you think you’re being a little dramatic?

The SQ, you see, doesn’t want to lose any power, especially power it stole from others on the way to becoming the SQ. If you solve your problem, the SQ might lose ground. Not acceptable. You wouldn’t want to solve your problem at the expense of the SQ, would you?

I’ve written before about Bill Eddy’s work on high-conflict personalities. One of his strategies is to ask people who are dissatisfied or actively complaining for a plan. This acknowledges the perceived problem, invites ideas about solving it, and helps the high-conflict person feel heard and validated. It also asks them to take responsibility for changing the situation in such a way that a refusal is obvious and public. It forces active contribution rather than passive trouble-making. Are they complaining as a habit, or are they serious about creating a better way to do things?

I’ve tried this, and in real life some people will simply shrug and say, “I dunno.” They have no plan. They have no interest in a plan. I don’t know if they don’t see a problem needing a solution, or they’re lazy, or simply deeply invested in complaining and don’t want to lose the source of their complaint. For whatever reason, they stonewall the process of problem solving.

Some folks will respond to a request for a plan. Often, people do have ideas about what might work better, what might be worth trying, or are interested in coming up with a new system. They only want an invitation.

A third response is the most problematic. These are the people who refuse to be clear. They won’t admit there is a problem, but there might be. They won’t admit it needs to be, might be, or could be solved. They won’t take any responsibility for the problem, even if they’re an involved stakeholder. They refuse to consider solutions and possible outcomes. They stall, obstruct, and speak for the status quo.

They don’t openly refuse to cooperate, but their noncooperation makes the message clear: It’s not who I am. I won’t remember. It’s silly. It’s too much trouble. It’s inconvenient. I’m not doing that!

I’ve drawn a new map for problem solving:

• Define the problem. Be sure it belongs to me.
• Seek agreement on the defined problem from others directly involved with or affected by it.
• Ask everyone involved (including myself) for a plan. Consider each plan. Think about why, how and if it might or might not work. Come up with possible outcomes, positive and negative, for each plan.
• Choose a plan, or to delay, or redefine the problem as a situation, at least for now.

I can’t help feeling it’s far easier to just solve problems on my own. Seriously.

On the other hand, I’m not alone in my house, my workplace, my community, or my life. Probably a good thing. Problems are inevitable, and solving them can be a team sport.

But not with everyone.

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