When I went through emotional intelligence training, I learned about three basic human needs: Contribution, connection and authenticity. If these primary needs are not adequately met, our lives don’t work well. I’ve written about my wary relationship with my own needs before. As I explore emotional intelligence, I’m struck by the simplicity of the three basic needs, the paradoxical complexity of each one, and the unique ways, often unconsciously, we each approach getting these needs met. I also notice the way these needs are inextricably woven into each other.
In these first couple of weeks of a new job, it’s been necessary to build a new schedule, which felt overwhelming until I remembered the three basic needs. I’m a creature of habit and I quickly stop assessing how I spend my time once I have a workable schedule. I engage with activities I’m accustomed to engage with and that’s that.
When I trained as a medical transcriptionist and started working from home, I was motivated by the necessity of earning a living and managing my then-teenage sons as a single mother. Medical transcription was a perfect solution. Gradually, without me really noticing, I allowed the job to become a prison. The boys grew up and moved out. I was promoted twice, but never earned a comfortable living. The job came with intense pressure that triggered my stress and perfectionism. It was isolating. It was difficult physically and keyboarding began to give me overuse injury.
I depended on my inadequate paycheck. It was the only income I had.
I was stuck.
I was aware during the last couple of years I worked as a transcriptionist that the job was no longer meeting any of my needs, aside from the paycheck, but a paycheck is kind of essential. In fact, in my mind it was the essential priority in my life, and I labored away in spite of migraine headaches and increasing pain in my upper extremities and shoulders until the day came when I could no longer keyboard without sobbing and I developed a frozen shoulder. I couldn’t take off my shirt without feeling faint from pain.
The hardest thing about that job was not the poor pay, but feeling my contribution didn’t matter. The medical professionals were dictating into a piece of equipment and rarely, if ever, considered the human being trying to transcribe their dictation, unless it was to complain and criticize errors. The company I worked for is a huge global conglomerate on the cutting edge of speech recognition technology and a whole host of other businesses. I was nameless and faceless. All training and in-services were done remotely. Management had a high turnover. Changes happened without notice, like getting transferred to a new book of business. Overtime, when needed, was mandatory. Transcriptionists were expected to work 24/7 and weekend shifts were required.
Many people can type quickly and accurately. It’s mostly a matter of practice. I was a pair of hands and ears racing the clock, along with hundreds of others like me, both here and overseas. The job wanted no authenticity from me or anyone else. It’s a job for robots.
I am not a robot.
I’ve been seeking a new job because I want to start earning income again, but this time I promised myself I wouldn’t take a job that didn’t feel meaningful to me, and I knew exactly what I meant by meaningful. A meaningful job is not about the paycheck. Yes, obviously, I need money in today’s world. Not a lot, but some. Enough to justify my time, travel and commitment. However, the work I do in exchange for a paycheck of any size is only meaningful if it makes a positive difference in the lives of others. I don’t want to be paid for being a robot impersonator. I want to be paid because I contribute something wanted or needed out of my own authenticity.
Working as a member of a team in order to keep people safe, assist patients in rehabilitation, and teaching swimming feels meaningful and allows me to work from the heart. In my little corner of the world I can be part of something healthy and healing for myself and others.
As an ex-people-pleaser, I endeavored for most of my life to make a positive difference in the lives of my family and immediate connections. I worked as hard as I could at it, and making a meaningful contribution was my top priority. In spite of all my efforts, I failed. In fact, it seemed the harder I tried the more obnoxious I was to those around me. Naturally, I concluded that I was nothing. I had nothing to offer that anyone wanted. It would be better for everyone if I disappeared and relieved them of the burden of my presence.
Two important things I’ve learned from those years are people pleasing doesn’t work, and some people are determined never to be pleased. I learned to define for myself what a “good” job is. I began to seek paid work I enjoyed as much as volunteer work and kept my focus on the feeling of making a positive contribution.
I see and hear a lot of discussion about the increasing problems of loneliness and depression, and I suspect many of those affected feel unable to make a meaningful, authentic contribution in their families and/or communities. Somewhere along the way we decided a paycheck is more important than the quality of our contribution, but ultimately, as human beings, no paycheck is an adequate substitute for feeling our contribution matters. Our culture does not necessarily reward authentic contribution. We like our infallible robots and good soldiers, those who do and say exactly what they’re programmed to do and say. Loose cannons like me are a problem nobody wants in the classroom or the boardroom.
I’m sorry I believed for so long I had nothing to contribute. It made me miserable and was the root of many destructive choices. Now I believe we all have a great deal to offer, and someone out there needs exactly what we can contribute. What would the world be like if every man, woman and child truly felt they had something unique to give that made a positive difference in just one other life? What if contributing and receiving contributions were not tied to money? What if we all woke up in the morning knowing the world is a better place because of our presence?
What would it take to make that a reality for everyone?
I’m fortunate to have found a way to make an authentic, meaningful contribution combined with a paycheck. Not everyone is able to do that. But everyone is able to do something. Plant a tree. Walk dogs living in animal shelters. Visit hospital patients. Assist in schools, day care facilities or retirement homes. Volunteer to answer a hotline. Buy a cup of coffee for a homeless person. Teach literacy.
Someone out there needs what we can give. Someone is waiting for us. All we have to do is go find them.
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